Dear Valued Customer, We have recently addressed queries raised by certain clients concerning logistics and annual payment settlements.
I. What is the purpose of the delivery receipt?
Answer: The delivery receipt serves as a concise summary of goods dispatched by the company. For customers, it provides clear visibility of received quantities, product categories, and other details. It also functions as a procurement voucher for inventory management, bookkeeping, maintaining purchase records, and facilitating inspections by relevant authorities. For the company, it constitutes confirmation of goods received by the customer.
2. How can customers promptly obtain their delivery receipt?
Answer: The company attaches a delivery receipt to each consignment. Upon receiving goods, customers should promptly request the delivery receipt from the logistics provider, sign to confirm receipt, retain one copy, and return the other to the logistics provider.
3. What legal risks arise from failing to obtain a delivery receipt?
Answer: Failure to obtain the delivery receipt means there is no basis for establishing procurement records. Incorrect or non-compliant procurement record-keeping may result in penalties from relevant national authorities. Relevant legal provisions: Chapter V, Article 12 of the latest ‘Measures for the Administration of Pesticide Business Licences’ (Ministry of Agriculture Order No. 5, 2017): Pesticide operators shall display their pesticide business licence in a conspicuous location within their business premises. In accordance with the Regulations on Pesticide Management, they shall maintain procurement and sales records, inquire with purchasers about pest and disease occurrence, conduct on-site inspections where necessary, provide scientifically sound pesticide recommendations, and accurately explain the scope of application, usage methods, dosage, technical requirements, and precautions for pesticide use. Misleading purchasers is prohibited. Article 58 of the latest Pesticide Management Regulations stipulates: ‘Where pesticide operators engage in any of the following acts, the competent agricultural authority of the local people's government at or above the county level shall order rectification; where refusal to rectify occurs or circumstances are serious, a fine of not less than 2,000 yuan but not more than 20,000 yuan shall be imposed, and the licensing authority shall revoke the pesticide business licence’: (1) Failure to implement the pesticide procurement and sales ledger system; (2) Selling foodstuffs, edible agricultural products, animal feed, or similar items within premises designated for the sale of non-sanitary pesticides; (3) Failing to store sanitary pesticides in separate cabinets from other merchandise; (iv) Failure to fulfil obligations regarding the recovery of pesticide waste. It is evident that should a pesticide operator contravene any one of these four provisions, the competent department of agriculture and rural affairs shall order rectification. The aforementioned regulations demonstrate that agricultural input operators (manufacturers, distributors, retailers) must establish clear and accurate procurement and sales ledgers. Failure to do so may result in fines ranging from RMB 2,000 to RMB 20,000, with the more severe consequence of potential revocation of the pesticide business licence.
IV. How may one reconcile accounts with your company? What avenues are available?
Answer: 1. Search for the company's WeChat ID: yclm13805102201, or search for the company's WeChat-bound telephone number: 13805102201 to add the company's WeChat account. The company's WeChat account issues account statements to clients twice annually, covering the first and second half of the year respectively. 2. Clients requiring bespoke statements may request them at any time. 3. Contact your assigned account manager, who will also provide goods reconciliation statements during annual financial settlements.
V. Are product pricing and sales terms transparent?
Answer: The company sells nationwide with uniformly set product prices. For enquiries, please contact the relevant Sales Manager or Sales Director by telephone. Alternatively, dedicated sales lines are available: (+86 515) 8871 9678 / 8871 9481. You may also report any issues via the company WeChat account.
VI. Are tax invoices provided for purchased goods?
Answer: In accordance with national regulations, the company issues tax invoices for every shipment dispatched. These are provided either by post or through your assigned account manager. Alternatively, electronic invoice QR codes can be supplied for self-download and printing.
7. What should I do if goods are found to be missing or damaged upon receipt?
Answer: First, take photographs or videos as evidence. Note the issue on the delivery receipt. Promptly contact your assigned account manager to explain the situation and provide relevant footage or images. If confirmed as a logistics issue, the company will take appropriate measures against the carrier and compensate the customer for losses.
VIII. How are payments settled for your company's goods? How should remittances be made?
Answer: Yancheng Limin Agrochemical Co., Ltd.'s fiscal year runs from 1st November each year to 31st October the following year. Business managers are required to settle all payments by 31st October annually. Yancheng Limin maintains designated bank accounts; company policy prohibits sales personnel from accepting cash payments or electronic transfers from clients. Clients must remit payments to the company using an account bearing the same business name as the transaction.
IV. How may one reconcile accounts with your company? What methods are available?
Answer: 1. Search for the company's WeChat ID: yclm13805102201, or search for the company's WeChat-bound telephone number: 13805102201 to add the company's WeChat account. The company's WeChat account issues statements to clients twice annually, once in the first half and once in the second half of the year. 2. Should clients require bespoke statements, these may be requested from the company at any time. 3. Contact your assigned account manager to obtain statements. Additionally, during annual financial settlements, account managers will provide clients with goods reconciliation statements.
V. Are the company's product prices publicly transparent?
Answer: The company sells nationwide with uniformly set product prices. For enquiries, please contact the relevant Sales Manager or Sales Director by telephone. Alternatively, dedicated sales lines are available: (+86 515) 8871 9678 / 8871 9481. You may also report any issues via the company WeChat account.
VI. Are tax invoices provided for purchased goods?
Answer: In accordance with national regulations, the company issues tax invoices for every shipment dispatched. These are provided either by post or via your assigned account manager. Alternatively, electronic invoice QR codes are available for self-download and printing.
7. What should I do if goods are found to be missing or damaged upon receipt?
Answer: First, take photographs or videos as evidence. Note the issue on the delivery receipt. Promptly contact your assigned account manager to explain the situation, providing relevant footage and images. Upon confirmation that the issue stems from logistics, the company will take appropriate measures against the logistics provider and compensate the customer for losses incurred.
VIII. How does your company settle payments? What are the remittance procedures?
Answer: Yancheng Limin Agrochemical Co., Ltd.'s fiscal year runs from 1st November each year to 31st October the following year. Business managers are required to settle all payments by 31st October annually. Yancheng Limin maintains designated bank accounts. Company policy prohibits sales personnel from accepting cash payments or electronic transfers in any form from clients. Clients must remit payments to the company using accounts bearing the registered business name. Should remittances be made under personal names, they must originate from remitters (or accounts) registered with the company and transferred to the company's designated bank account to mitigate financial risks.